)
delivery- and service charges
SERVICE FEES
Valid from 1st September 2024.
| ACTION | Basis of payment | Payment (incl. VAT 25.5%) |
|---|---|---|
| Photocopy | Charging for the refueling receipt, invoice, or delivery note copy sent to the customer. Receipts over a year old will be charged as with other documentation work. Teboil card transactions and invoices can also be checked by yourself from our free CardExtranet service.. | 5.00 € / piece |
| Billing change | ||
| - Consumers | An additional fee will be charged if the number of installment payments is desired to be increased afterwards. | 15.00 € + installment fee |
| - Companies | Changes made to the invoice will be charged afterwards. | 15.00 € |
| Card renewal | A fee is charged for the replacement of a lost card. | 6.00 € |
| Change of due date | Request for postponing the due date of an individual invoice. | 5.00 € / invoice |
| Account statement | Charge for the account statement to be delivered to the customer (one statement/year free of charge). | 5.00 € / statement |
| List of Open Items | Please collect the customer's outstanding invoices. | 5.00 € |
| Payment arrangement | Creating a payment plan for a corporate customer. One payment plan/invoice free of charge. | 20.00 € |
| Cow investigation | Agreed case by case in advance. For example, receipts over a year old. Minimum charge 1 hour. | 60.00 € / hour |
DELIVERY AND SERVICE FEES
| FUELS | Basis of payment | Payment (inc. VAT 25.5%) |
|---|---|---|
| Delivery charge | ||
| - Light fuel oil | Charged if the delivery is less than 1000 liters. | 60 euros |
| - Diesel oil | Charged if the delivery is less than 1500 liters. | 60 euros |
| - Heavy fuel oil | Charged if the delivery is less than 10000 kg. | 100 euros |
| Emergency delivery fee | Special delivery must be agreed on weekdays from 8 am to 4 pm by calling 0800 183 300. Emergency delivery is usually delivered to the customer within the next working day. An emergency delivery fee will be charged for all deliveries required before the normal delivery time. | 220 euros |
| Pyhälisä | Charges will apply for fuel deliveries requested by the customer and separately agreed upon Sunday and holiday deliveries. | 460 euros |
| LIQUEFIED PETROLEUM GAS | Basis of payment | Payment (inc. VAT 25.5%) |
|---|---|---|
| Gas cylinder transfer service | Transfer of gas cylinders to the point of use, which is located more than 15 meters away from the side of the transport vehicle. | 85.00 € per session |
| Gas bottle connection service | The connection service fee is charged to the customer for the driver's connection related to the readiness of the gas cylinders at the customer's premises. | 43.00 € per session |
| Driver waiting time fee | If the arrival at the pickup location exceeds 20 minutes of waiting, the customer will be charged a waiting time fee starting from half an hour. | Starting from 32.50 € per 0.5 hours |
| Return freight for gas cylinders | The customer will be charged for the full gas cylinders that have been returned, which the customer has ordered but could not be delivered to the customer. | 12.00 € per bottle |
| Home delivery, bottled gas | You can place a gas delivery order Monday to Friday from 8 am to 4 pm by calling 0800 183 301. Delivery will take place on the next business day or later, but before the regular distribution day of the delivery customer. Delivery quantity is less than 333 kg net (gas weight). | 363.00 € |
| Emergency delivery, bottled gas | Emergency delivery orders can be placed Monday to Friday from 8 am to 4 pm by calling 0800 183 301. The transportation schedule will be agreed upon separately on a case-by-case basis. | 657.00 € |
| Delivery fee | Invoiced per order. | 93.50 euros |
| Lubricants | Basis of payment | Payment (inc. VAT 25.5%) |
|---|---|---|
| Packaged products | ||
| - Delivery fee | A delivery fee will be added to the order if the order per delivery address is less than 170 kg. | 35.00 € |
| Tanker deliveries | ||
| - Return compensation | Return compensation will be charged if the ordered quantity does not fit into the customer's container. | 275.00 € + return freight to the seller's delivery warehouse |
| - Delivery fee | A delivery fee will be added to the order if the delivery to the customer's tank is less than 1000 liters. | 165.00 € |