Teboil loyalty program terms and conditions for customer card holders

How to collect points

Points can be collected from purchases. At Teboil service stations and consumer self-service stations, including Express stations. *, when you use the Teboil app or your loyalty card for payment and pay for your purchase with a personal bank or credit card or cash. Points accumulate for the customer at the time of purchase and the points are valid for 12 months from the date of purchase.

** Exceptional stations where points cannot be collected or used are listed. Customer loyalty - Teboil.fi

Comments related to the points.

Any complaints regarding incorrect points must be submitted to Teboil within 14 days of the purchase transaction using the complaint form. Customer loyalty and point complaint - Teboil.fi Teboil also has the right to correct incorrectly accumulated points.

Customer loyalty levels

Based on the amount of your purchases in euros, you belong to either the bronze, silver, gold, platinum, or VIP level. Purchases accumulate over a 90-day period. You can progress from one level to another based on your purchases during that period, and the level of progress at the end of the period determines your starting level for the next 90 days. However, you can always progress to a higher level during the period, all the way up to the VIP level, and immediately enjoy the benefits of the new level. According to your level, you can earn valuable points from your fuel and in-store purchases. The point values can be seen in the table below.

The maximum number of points accumulated during a 90-day period is 45,000 at the platinum level and 200,000 at the VIP level. If the point limit is exceeded during the period, the points will continue to be accumulated according to the bronze level.

How do I check my point balance and loyalty status?

You can conveniently track your Teboil purchases, point accumulation, and level on the front page of the Teboil application. You can also view purchase transactions, collected and used points on the My Teboil website by logging into the service. From the paper receipt of each purchase transaction, you can also see the point details as well as your point accumulation and level.

Due to privacy settings, you can only view your personal Teboil transactions.

Instructions for your own Teboil website and logging in can be found here. www.teboil.fi/customer-loyalty

Which payment methods and product categories earn points?

Points can be collected by paying for purchases with a personal bank or credit card as well as with cash. Points are accumulated when you identify yourself as a loyalty customer during the payment transaction either at the cashier or at the payment terminal. Points are not granted afterwards and cannot be transferred to another customer account.

Purchases made with Teboil corporate, payment term, and D cards do not accumulate points or loyalty status. The discount earned with accumulated points does not generate new points.

The following product categories do not accumulate points or loyalty status: *

Car and trailer rental, alcohol, tobacco and nicotine products, tires, maintenance, maintenance spare parts, maintenance lubricants, lubricant bulk packages (over 10 liters), branded maintenance spare parts, lottery/ betting products, other services (ticket sales, brokerage sales, postal services).

The use of points

You can use the points you have earned as a discount on the total amount of your purchases at all Teboil service stations and consumer terminals, including Express stations, for both in-store purchases and fuel. Points cannot be used for product categories that do not accumulate points *.

When using points, the program deducts points starting from the oldest. If there are points left after payment, the point balance remains for your account for your next purchases. Unused points will not be refunded as cash.

When paying at the cash machine, points cannot be used, but points can be collected. You can collect and use points at the gas station's indoor cashier when paying in cash.

How does the Teboil application work?

One device / phone number can have one user profile created. During the registration phase, a virtual customer card is created for the customer. All customer cards linked to one customer account in the application accumulate points, which can be used.

The use of the Teboil application requires that the customer card is in the application, even if you have a Teboil credit account, corporate card, or D-card in use. Purchases made with Teboil corporate, payment term, and D cards do not accumulate points or contribute to the loyalty program level.

You can use the virtual customer card found in the app's wallet or a physical customer card when making purchases. Currently, the app can be used to pay for fuel and car washes at the automated stations with a bank or credit card linked to the app. When making a purchase at the cashier, you must present either the QR code of the virtual customer card found in the app or the physical customer card for collecting or using points, after which the payment is made with a bank or credit card or in cash.

Campaigns

Teboil occasionally organizes sales campaigns, such as offering every tenth coffee free of charge. These rules and instructions also apply to campaigns, and the benefits obtained through campaigns cannot be converted into cash. Campaign benefits are valid for the same period as points, i.e., 12 months from the start of collecting the benefit. If the rules of a campaign organized by Teboil differ from these rules and instructions, this will be communicated in connection with the respective campaign.

Teboil app benefits

The application users are regularly offered special campaigns, from which you will receive information, for example, through notifications in the application.

Electronic receipts of the application

In the Wallet section of the Teboil app, you can find all your payment transactions and their details. Receipts are available for purchases where payment was made using the app at a fuel or car wash station.

Termination of Teboil customer relationship

The customer has the right to terminate the Teboil loyalty program by notifying Teboil in writing. The loyalty program will automatically end upon notification. After the notification, the points can no longer be used.

What should I do if my card or phone goes missing?

You can conveniently close the physical or virtual card you have lost through the Own Teboil website. customer.teboil.fi. You can also contact Teboil customer service: customer service@teboil.fi Call now. 020 470 0900* (call rate mpm/pvm, also for waiting time).

Processing of personal data

At Teboil, we take care to ensure that your personal information is safe and that you have the right to privacy. We handle the information we receive through the card carefully. At Teboil, we comply with the EU data protection regulation starting from 25.5.2018. The purpose of the regulation is to enhance the rights of EU citizens to their own data and the confidential processing of personal information.

You can check the personal data related to your Teboil loyalty program by logging in to the My Teboil website. On your account, you can edit your information and give or remove permissions for email marketing.

You can always contact Teboil customer service if you want to remove your information or set restrictions on the use of your personal data.

In Teboil's privacy policy, it is explained how the member's personal data is used and what rights the member has. Privacy policies can be found on Teboil's website.

Contract amendments

Teboil aims to regularly develop the services it offers, therefore it reserves the right to make changes to these terms and services. Teboil informs about essential changes to the terms and services on its website and/or via email or through the service to customers. The changes come into effect at the announced time. By continuing to use the service after changes to the terms or service have been made, the customer is considered to have accepted the changes and committed to complying with them. If the customer does not accept the changes to the service or terms, they must terminate the agreement in writing before the changes take effect and stop using the service.

Information about dispute resolution bodies

Any disputes arising from this agreement shall be primarily resolved through negotiations. If the parties cannot reach a mutually satisfactory solution through negotiations, the dispute shall be settled in the District Court of Helsinki as the first instance. Notwithstanding the above, the consumer always has the right to refer the dispute to the Consumer Disputes Board as provided in the Consumer Protection Act, and in matters concerning the processing of personal data, the data subject may contact the Office of the Data Protection Ombudsman.